Policy, Terms & Conditions
Effective Date: March 1st, 2002
This Privacy Policy describes how we collects, uses, discloses, and protects personal information when you visit our website, contact us, or request appliance repair services.
1. Information We Collect
We may collect personal information that you voluntarily provide, including:
Name
Phone number
Email address
Service address
Appliance brand, model, and repair details
Any additional information you choose to provide
Information may be collected through website forms, phone calls, emails, or other communications.
2. How We Use Your Information
We may use your information to:
Schedule and confirm service appointments
Dispatch technicians
Communicate regarding your request
Provide updates and notifications
Process invoices and payments
Respond to inquiries or warranty requests
Improve our services
3. Consent
By using our website or requesting service, you consent to the collection, use, and disclosure of your information as described in this policy.
4. Sharing of Information
We do not sell or rent your personal information.
We may share your information only when necessary with:
Technicians or subcontractors
Service partners
Payment processors
5. Independent Technicians
Some services may be performed by independent technician companies.
The company name on invoices may differ.
These technicians may operate under their own registered businesses.
6. Cookies
Our website may use cookies to improve user experience.
You can disable cookies in your browser settings.
7. Data Security
We take reasonable measures to protect your information, but no system is completely secure.
8. Retention
We retain information only as long as necessary for service, legal, and business purposes.
9. Third-Party Links
We are not responsible for external websites linked from our site.
10. Updates
We may update this policy at any time. Updates will be posted on this page.
11. Contact
For questions, contact us using the information on our website.
TERMS AND CONDITIONS OF SERVICE
Effective Date: [Insert Date]
These Terms and Conditions govern all appliance repair services provided by [Company Name] ("Supplier") to the customer ("Customer").
By requesting or approving service, you agree to these Terms.
1. Service Authorization
Customer authorizes Supplier to inspect, diagnose, and repair appliances, including use of necessary parts and labor.
2. Estimates
All estimates are non-binding and subject to change after diagnosis.
Additional issues may be discovered during repair.
3. Service Call Fee
A diagnostic/service call fee applies whether or not repair is completed.
This fee is non-refundable once the technician has inspected the appliance.
4. Payment Terms
Payment is due immediately upon completion of work
Deposits may be required for parts
Special-order parts are non-refundable
Overdue amounts may incur 2% monthly interest
Returned payments may be subject to additional fees
Supplier may refuse service or warranty if payment is not completed.
5. Customer Approval
Customer must approve repair costs before work proceeds.
Approval can be verbal, written, or electronic and is binding.
6. Access
Customer must provide safe access to the appliance and ensure utilities are available.
Supplier is not responsible for delays caused by:
Restricted access
Unsafe conditions
Installation issues
Lack of power, gas, or water
Supplier is not responsible for damage to surrounding areas where access is limited.
7. Independent Technicians
Some services may be performed by subcontractors or independent companies.
Invoices may be issued under a different company name.
8. Parts
Parts availability depends on suppliers and manufacturers.
All installed and special-order parts are final sale.
9. Warranty
Warranty applies only to parts installed and labor performed by Supplier.
Warranty is valid only after full payment.
Warranty does not cover:
Misuse or abuse
Electrical or external issues
Pre-existing conditions
Work done by other companies
Supplier’s responsibility is limited to repair or replacement.
10. No Guarantee of Repair
Not all appliances are repairable.
Results may change after disassembly.
11. Limitation of Liability
Supplier is not liable for:
Loss of food or income
Property damage not caused by negligence
Delays or part shortages
Total liability is limited to the amount paid for the service.
12. Cancellation Policy
Missed or same-day cancelled appointments may be charged a service fee.
13. Abandoned Work
If parts are ordered and Customer cancels, Customer must pay for those parts.
14. Pricing Disclaimer
All pricing on the website or advertisements is for reference only and may change.
15. Force Majeure
Supplier is not responsible for delays caused by events beyond control.
16. Governing Law
These Terms are governed by the laws of Alberta, Canada, with jurisdiction in Calgary.
17. Entire Agreement
These Terms represent the full agreement between Customer and Supplier.
18. Severability
If any part is invalid, the rest remains enforceable.
WARRANTY POLICY
Effective Date: [Insert Date]
This Warranty Policy applies to services and parts provided by [Company Name].
1. Coverage
Warranty applies only to parts installed and labor performed by us.
2. Activation
Warranty is valid only after full payment.
3. What We Will Do
We may:
Re-inspect
Repair
Replace the defective part
4. What Is Not Covered
New or unrelated problems
Misuse or neglect
Electrical or installation issues
Power surges or external damage
Cosmetic parts or consumables
Work done by others after our repair
5. Customer-Supplied Parts
No warranty is provided for customer-supplied parts.
6. Manufacturer Warranty
Manufacturer warranties are handled by the manufacturer.
7. Warranty Claims
Customer must contact us and provide invoice details.
8. Non-Transferable
Warranty applies only to the original customer and location.
9. Limitation
We are not responsible for indirect or consequential damages.
10. Updates
We may update this policy at any time.
NON-AFFILIATION DISCLAIMER
We are an independent appliance repair service and are not affiliated, associated, authorized, endorsed by, or in any way officially connected with Menno's Appliance Repair, or any of its subsidiaries or affiliates.
Any references to third-party company names are for identification purposes only. All trademarks, business names, and logos are the property of their respective owners.
If you are attempting to contact Menno's Appliance Repair, please note that you are not on their website and should contact them directly through their official channels.
